Question
How the Billing of Credit work? ( credit expired before billing cycle date)
I have some credit with Digital Ocean that expired a few days before my billing cycle date.
For instance, my credit expired on September 28th, but my billing cycle date is October 1st.
My question is:
Do I have to pay for the entire month of September’s billing, or will the credit still be applied, even though it expired a few days before the billing cycle date?
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Heya, @rootuser33
The account credit should cover costs before it’s expiration date. Once the account credit is used or it’s past is’s expiration date the invoices will be covered by the primary payment method.
If you have additional questions you can also reach to our amzing support team and they will assist you!
Hope that this helps!
Heya @rootuser33,
Usually, yes, you’ll need to pay everything since the credit has expired. Having said that, what I’ll urge you to do is contact DigitalOcean support and ask them if they can issue the invoice earlier or make the credit used for that invoice. See if that is available as an option or if there are other alternatives when such issues arise.
Please reach out to our amazing support team who will be more than happy to assist! :)
Hope that helps! - KFSys.